Shipping, delivery & returns
DELIVERY
How is
my package delivered within Sweden?
We
collaborate with DHL Freight within Sweden to offer you fast and reliable
shipping and delivery of our products. Your package will be delivered to a DHL
service point near your postal code. The parcel remains with the DHL Service
point-agent for 7 days from the time you receive your notification.
Do you need more time to pick up your package?
You can extend your storage time to 21 days at longest, easy done by the
link you receive of DHL to your phone when your order is ready for pick up.
What happens if I don't pick up my order at the service point?
If the package is not picked up within the time frame, it will
automatically be sent in return to us and we will manage your order as a
repurchase and be will be handled as a repurchase and charged with a service
fee of 150 SEK.
Within
the EU: Packages
are shipped with PostNord or DHL Express.
Outside
the EU: Packages
are shipped with DHL Express.
DHL
Freight: 39
SEK, trackable, delivery to your nearest DHL service point within 2–5 business
days. Free shipping on purchases over 699 SEK!
If you live
in a rural area, your package will be delivered by the rural postal carrier.
*Since postal systems vary between countries, please contact your local post
office for questions regarding delivery outside Sweden.
How is
my package delivered abroad?
Within
the EU: Your
package will be delivered to a service point via PostNord or DHL. You will
receive a notification via SMS/email when the package has arrived.
Outside
the EU: We
work with DHL for shipments outside the EU. The package will be delivered to
your home or to the nearest service point. You will receive a notification via
SMS/email when the package has arrived.
*Please
note that unexpected customs and import fees may apply, which are your
responsibility.
Store
Pickup
Your order will be packed in the selected store within 1-3 working days, usually your order is ready for pickup within 24 hours.You will be contacted via email when your order is ready for pickup. Your package will be
held for 30 days. If you don’t pick it up within this time frame, your order
will be canceled, and WOS will charge a service fee of 100 SEK for handling and
reserving the item.
Did you
select the wrong delivery method? Contact shop@wosstore.com as soon as possible,
and we will do our best to make the change.
DELIVERY
TIME
How long
will it take to receive my order?
*Please
note that orders are not packed on weekends and public holidays, such as
Midsummer, Christmas, etc.
What
should I do if my delivery is delayed or missing?
We always
aim for WOS orders to arrive quickly and smoothly. Contact us if your package
has not arrived after the estimated delivery time.
Shipping
within Sweden: DHL
Freight, 39 SEK, free shipping on purchases over 699 SEK.
Store
Pickup: 0 SEK
Shipping
within Europe: Standard
150 - 200 SEK (trackable)
Shipping
to the Rest of the World: Standard 400 SEK (trackable) Free for orders over 2000 SEK
*Please
note that if you order from outside the EU, additional import and customs fees
may apply.
Can I
cancel my purchase?
Yes, you
have a 14-day return and exchange policy after receiving your package, provided
the product is not custom-made ("made on demand").
RETURNS
The return
policy only applies to unused items with a receipt. Complete and include the
return form to help us understand the reason for the return.
If you are
returning part of your order, please mark on the packing slip which products
you wish to return. When canceling your purchase, you are responsible for the
shipping cost.
*If you
live outside Sweden and want to return an item, it is important to pay both for
shipping and customs declaration; otherwise, we cannot accept your return.
Send your
return package, with the attached receipt and return form, to our postal
address:
Widing o
Stöllman AB
Västberga allé 60
Asea 3
126 30 Hägersten, Stockholm
Sweden
NOTE! Do
not address the package to WOS – it will be returned to you.
You may
also return items to any of our stores.
You can also return your product in our stores. Please note - if you come
on the weekend your return will be handled the next business day.
Lost
your return form?
Place a
handwritten note in the box with your order number and name. Without this, we
will not be able to locate your order and process your refund.
Once we
have approved the return (the product must be in perfect condition), we will
send an email informing you that the amount will be refunded to your account
within a few days.
EXCHANGES
How do I
exchange an item?
Extended
exchange period for holiday gifts: November 1 – January 12.
You have a
14-day exchange policy after collecting your package. Contact us when you want
to exchange an item so we can confirm that the item/size is available. Once you
receive confirmation, you may send it to us. Be sure to mark on the return form
included with your delivery that you want to exchange and indicate what you
want to exchange for.
For
exchanges, you are responsible for shipping to WOS, but WOS will cover the
shipping cost for your new product.
Widing o
Stöllman AB
Västberga allé 60
Asea 3
126 30 Hägersten, Stockholm
Sweden
You can't
make exchanges in our stores.
COMPLAINTS
How do I
file a complaint about a product?
We thoroughly
inspect each product before shipping. However, if you receive a defective item,
contact us as soon as possible! Attach a photo of the product and describe the
defect. Once we receive this information, we will resolve it with a replacement
or refund. For complaints, WOS covers the shipping cost.
How and
when will I be refunded?