RETURNS

Can I return an item?
You are entitled to refund items within 14 days of receiving your package, this does not include items on sale or customized products. The product must be returned unused with your receipt included. Please fill out your re-turned goods notice to provide us a clue to the reason for your refund. Please note: If you choose to cancel your order the shipping fee is funded by you.

* If you live in Norway or Switzerland it’s important that you pay for both shipping and toll declaration, otherwise we can’t receive your shipment.

Send your return goods including your receipt or order confirmation to address:

Widing o Stöllman AB
Hornsgatan 98
S-118 21 Stockholm
Sweden

Note! Do not address the package to WOS - otherwise you might get it in return.

How and when will I receive my refund?
You will receive a confirmation email once the return has been approved (the item has to be in perfect condition) indicating that the refund will be paid into your account within a few days.
 

EXCHANGES

What do I do if I want to exchange a product ?

You can exchange an item within 14 days of receiving your package. Get in touch with us if you want to exchange an item, so we can make sure that it is in stock. In case of an exchange WOS will naturally fund the shipping cost for your new item.

* If you live in Norway or Switzerland it’s important that you pay for both shipping and toll declaration, otherwise we can’t receive your shipment.

Send your return goods including your receipt or order confirmation to address:

Widing o Stöllman AB
Hornsgatan 98
S-118 21 Stockholm
Sweden

Note! Do not address the package to WOS - otherwise you might get it in return.


COMPLAINT

What do I do if I want to complain a product ?
We always check our products carefully before we ship them to our clients. Should the product nevertheless be defective when you receive it please get in touch with us as soon as possible! We will of course refund the shipping cost for your return if it’s due to mistakes made by us.

How and when will I receive my refund?
Once the complaint has been approved (and the item is returned) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.